Your Business May Bottleneck If You Don’t Have Immediate Desktop Support!
Normally, break fix companies will put one of their employees in charge of reporting desktop support issues. This in-house IT liaison employee is very often one of a business’ most important employees, similar to a CFO, Controller, Office manager, Administrator and the like. What this means is that all the other employees will have to report any technology issues they run into with their desktop or software to the IT liaison. Furthermore, they will have to wait to get the critical support they need because they will first need to communicate with the liaison who will then relay the information to the break fix computer consultant, which of course takes time.
Now, imagine all your employees reporting all IT desktop support issues to this one person who, to begin with, is already in charge of your financial matters and other important areas in your company, then you might begin to realize just how many interruptions would come from it and just how much it would affect his main responsibilities. Also, this will actually bottleneck your IT support because all the issues have to go through this one person before it can reach the tech support team. Suddenly you will have unproductive employees waiting to get some feedback on the IT issues that have stopped them cold in their tracks.
As highlighted, the in-house liaison employee may be overwhelmed by the broad job description, from attending to desktop issues to other vital facets such as financial matters. With such pending tasks, it may be difficult to formulate customized IT support strategies and solutions. Adopting general strategies may be ineffective or costly, especially for businesses with specialized niches. The ideal option is to seek a reliable help desk for a focused and available IT support for your business. In addition, the service provider is able to formulate a customized approach for your issues based on past interactions. This lessens employee redundancy, boosts productivity, and reduces on bottleneck in workflow and process management.
Businesses, especially startups, seek to save on resources whenever they get a chance. An in-house IT liaison, as well as the accompanying business technology and tools, can be quite costly for such businesses. This also covers extra training required to keep the in-house employee updated on the latest in trends in IT support. To save on costs, consider outsourcing the task to a well-established IT support company. They have a full in-house team of experts, as well as the necessary tools for round-the-clock IT support at an affordable cost. All that is required is a flat fee for the services, thus saving your business on the much needed resources.
Most well established IT support companies offer extra services alongside IT and immediate desktop support. These include security installations, data encryption and system monitoring. The services are usually included in the flat fee for the IT support. For a business, especially SMEs, this is quite beneficial as it offers up-to-date and superior services at an affordable cost. The information and online security service can be especially beneficial for data sensitive businesses.
We have solved this process management challenge by not charging per hour and allowing every employee to report their tech support issues directly to our help desk team; which can respond immediately to resolve these technical glitches. This frees the IT liaison to focus on his core competencies. And it unclogs the bottleneck and gets everybody on your team back to work — without wasting precious time waiting for desktop support!